Repairment of The Rumour 3D Micro-Infusion Device Q/A

1. Q: What is the lifetime of the lithium battery that comes with the home use Rumour 3D Micro-Infusion Device?

Ans: It depends on the frequency in which the device is used; the lithium battery can be recharged for approximately 500 times. It takes about 3.5hours to charge the battery; a set of charged batteries can power the use of wireless infusion device up to 90minutes.

Reminder:

  • Please turn off the power while charging the batteries
  • Red light: Charging. Green light: Charging is done.
  • Please charge the batteries at least once a month to maximize its’ lifetime.

2. Q: What to do if the home use Rumour 3D Micro-Infusion Device does not charge?

Ans: Please contact Microbase personnel; do not attempt to disassemble the device by yourself. To ensure the effectiveness of the device, we choose only to replace but not repair any home use Rumour 3D Micro-Infusion Device that is send back to Microbase within the warranty period. Customer who sends defective home use Rumour 3D Micro-Infusion Device back to Microbase within the warranty period will be compensated with a new device. However if the warranty has expired, the customer will have to pay to acquire a new device.
  

3. Q: How long does it take for Microbase to inspect and repair the professional micro-infusion device?

Ans: It depends on the condition of the device. Usually, it will take up to 7 working days, without the time taken in shipping the device.


4. Q:What is the charging standard for the repair services of the professional use micro-infusion device?

Ans: Microbase will bear the cost of repair and shipping of the professional micro-infusion device if the product is defective due to workmanship and is still within the warranty period. Customer service will inform the quoted price for repair if the productive is not defective due to workmanship or if the warranty has expired.